Have Any Query?

Linked / Related Accounts

Linked and related accounts on Amazon refer to multiple seller accounts that are associated with the
same individual, business entity, or a common factor. If your Amazon account has been suspended due
to being related to another account that is ineligible to sell on Amazon, it can be a challenging situation
to navigate.

What are the Reasons of LINKED /RELATED ACCOUNTS?

Amazon has policies in place to prevent unfair practices, maintain a level playing field, and ensure the
integrity of its marketplace. Linked or related accounts refer to multiple seller accounts that are
associated with the same individual or business entity.

These accounts may be linked based on various factors,
including:

Multiple Accounts: Creating and operating multiple seller accounts without a valid reason is not allowed by Amazon. This includes opening additional accounts to bypass selling limits, avoid performance metrics, or engage in prohibited activities.

Account Transfers: Attempting to transfer ownership or control of a suspended account to a new account is against Amazon’s policies. This is done to prevent sellers from evading suspensions or disciplinary actions.
Account Misuse: Engaging in deceptive practices such as manipulating product reviews, engaging in fake sales or purchases, or manipulating sales rank across multiple accounts is strictly prohibited. This helps maintain a fair and trustworthy marketplace for all sellers and customers
Performance Issues: Poor performance, such as a high rate of order defects, policy violations, or negative customer feedback, can result in account suspension. If a new account is opened under the same individual or business entity, it may be linked to the suspended account.
Restricted Categories: Certain categories on Amazon have additional requirements or restrictions. Opening multiple accounts to gain unauthorized access to restricted categories or subcategories violates Amazon’s policies.

It’s important for sellers to understand and comply with Amazon’s policies to avoid potential issues with linked or related accounts. Violations can lead to account suspensions, loss of selling privileges, or even legal consequences.

Here are some general steps you can consider if you are facing an Amazon account suspension related to another account:

Review Amazon’s communication: Carefully go through the suspension notice or communication from Amazon to understand the specific reason for the suspension. This will help you identify the issue and determine the appropriate course of action.
Assess the relationship to the related account: Understand the nature of the relationship between your suspended account and the ineligible account. This could include shared information, financial ties, or previous associations. Identifying and addressing these connections is crucial in your appeal.
Prepare a Plan of Action (POA): Develop a detailed and persuasive Plan of Action that explains the steps you have taken to sever any connections with the ineligible account and prevent any future violations. Your POA should include specific actions, timelines, and any supporting evidence or documentation to strengthen your case.
Follow Amazon’s appeal process: Submit your appeal through Amazon’s official channels, adhering to their guidelines and formatting requirements. Ensure that your appeal is clear, concise, and addresses all the issues raised in the suspension notice.
Be persistent and professional: If your initial appeal is rejected, don’t lose hope. Continue to communicate with Amazon’s Seller Performance team, providing additional information or clarifications as needed. It’s important to remain professional, polite, and persistent throughout the process.
Consider professional assistance: If you find the appeals process overwhelming or if you require expert guidance, you may choose to work with professionals who specialize in Amazon account suspensions. They can help you craft a strong appeal and escalate the issue if necessary.

Remember, the success of your appeal depends on the strength of your plan of action, your ability to sever any connections with the ineligible account, and your commitment to future compliance with Amazon’s policies.

It’s advisable to consult with “ADDROX” who are experienced in dealing with Amazon account suspensions, as they can provide personalized advice based on the specifics of your situation.